Acceptable Use

Last updated 2026-09-28 · applies to Envelt at envelt.com

Summary. Privacy is for people, not for abuse. Use Envelt for your own lawful correspondence. Do not spam, defraud, harass, distribute malware or illegal content, or attack anyone. We enforce this even though we keep no logs, because the abuse itself is visible to the people it hits.

1. Prohibited uses

You may not use the Service to:

Send unsolicited bulk or commercial email, or email to lists of addresses you did not lawfully obtain with consent.
Commit or facilitate fraud, phishing, extortion, scams, money laundering or sanctions evasion.
Distribute malware, exploit kits, credentials obtained without authorisation, or content that facilitates unauthorised access to systems.
Harass, threaten, stalk, dox or intimidate any person, or send content that is defamatory or incites violence.
Store or transmit child sexual abuse material or any content that sexualises minors. We report such material to the relevant authorities.
Infringe intellectual-property rights on a commercial scale.
Impersonate a person or organisation, including by using misleading sender addresses or usernames.
Interfere with the Service: probing, scanning, denial-of-service, circumventing limits, or automated account creation.
Resell the Service or offer accounts to third parties without our written agreement.
Violate the laws of Switzerland or of the place from which you use the Service.

2. Sending limits

Accounts are for personal or small-team correspondence. We apply per-account sending limits and may lower them for accounts that generate complaints. Bulk mail providers exist for bulk mail.

3. Forwarding addresses

Forwarding is for your own destinations. Do not create forwarders that relay to people who have not agreed to receive that mail.

4. How we enforce without logs

We do not monitor mailbox contents and could not read them if we tried. Enforcement is based on what is visible from outside: abuse reports, recipient complaints, bounce patterns, and behaviour of the sending account (volume, rejected recipients, blocklisting of our servers). When we act, we act on the account, not on a person, because we do not know who the person is.

5. Consequences

Depending on severity we may warn, limit sending, suspend, or terminate an account, and may remove custom domains from the Service. For illegal content we may be required to preserve what we hold (which is ciphertext and account metadata) and to report to authorities.

6. Reporting abuse

Report abuse originating from envelt.com or a domain hosted here to abuse@envelt.com. Include full message headers. We acknowledge reports within 2 business days.